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RETURN & EXCHANGE


Opened and used products cannot be returned/exchanged. To return or exchange a product purchased directly from us via website, phone or fax, please call 800-932-0168 or 212-221-4600 or email info@essensa.com to obtain a RMA number (Return Merchandise Authorization). 

All returns and exchanges must be returned within 30 days of the purchase date, and shipping and handling are not included in the refund amount. Refunds will be processed within 15-21 days against the original method of payment. Regent Bond Inc reserves the right to change the policy at their sole discretion. 

Once you have obtained the RMA number, please ship well packed products to:
Regent Bond Inc
C/O Returns
1123 Broadway, Suite 1217
New York, NY 10010

You are required to pay return shipping. If you have purchased the product from one of our spa partners, please return to the original place of purchase.